Refund and Returns Policy

Effective Date: November 29, 2024

At QuizTopic, we strive to provide an exceptional real estate experience for all of our clients. We understand that circumstances can change, and we want to make sure you are satisfied with the services and properties we offer. This Refund and Returns Policy outlines the conditions under which you can request a refund or return, as well as the procedures to follow.

Please take a moment to review this policy carefully. By using our website, quiztopic.click, and engaging with our services, you agree to the terms outlined below.

1. Refund Policy for Property Purchases

Since QuizTopic operates primarily as a platform for property listings and services, we do not sell or directly handle property transactions ourselves. Instead, we connect buyers and sellers or landlords and tenants through our website. As such, QuizTopic does not provide refunds for property transactions that have been completed through our platform.

However, if you experience an issue related to our platform’s services—such as incorrect or misleading property listings—we encourage you to contact our support team at info@quiztopic.click. We will work with you and the relevant parties to resolve the matter.

If the issue is due to a third-party provider or agent listed on our platform, we suggest reaching out to them directly for assistance or to inquire about their refund or cancellation policies.

2. Refund Policy for Paid Services

If you have purchased any paid services through QuizTopic, such as premium listings, advertising, or other real estate-related services, the following terms apply:

2.1 Requesting a Refund

Refunds may be requested within 14 days from the date of the transaction. To be eligible for a refund, the service must not have been fully delivered or used. If you believe you are eligible for a refund, please contact us at info@quiztopic.click with the following information:

  • Proof of purchase (receipt or confirmation email).
  • Reason for your refund request.
  • Any relevant details that support your request.

Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the transaction.

2.2 Refund Exemptions

Refunds will not be granted under the following circumstances:

  • If the service has already been fully delivered or used.
  • If the request is made after 14 days from the original transaction date.
  • If the service has been rendered as described and you are no longer satisfied with it.
  • If there is no valid proof of purchase.

3. Return Policy for Property Rentals or Purchases

As QuizTopic does not own the properties listed on our platform and acts only as an intermediary between buyers, sellers, landlords, and tenants, we do not handle returns for property transactions. Once a contract or lease agreement has been signed between you and a third-party agent or property owner, the terms of that agreement, including any return, cancellation, or refund policies, will be governed by the specific agreement made.

If you encounter an issue after finalizing a property transaction (purchase or rental), we advise contacting the seller, agent, or landlord directly to inquire about their specific return or cancellation policy. If you need assistance in reaching out to these parties, please contact us, and we will do our best to assist.

4. Cancellations

4.1 Service Cancellations

If you decide to cancel a paid service before it is fully delivered (e.g., before a property listing is published or before an advertising service is executed), you may be eligible for a full refund within 14 days of the transaction. Please email us at info@quiztopic.click to request cancellation and refund.

4.2 Property Cancellations

For cancellations related to property transactions (either buying or renting a property), you will need to communicate directly with the seller, agent, or landlord as QuizTopic does not manage these transactions. Please review the cancellation terms outlined in the agreement you signed with the third party.

5. Processing Time for Refunds

Refunds will be processed within 7–10 business days from the date of approval. The time it takes for the refund to appear in your account will depend on your payment method and the policies of your financial institution. Please be patient during this process.

6. How to Contact Us

If you need assistance or have any questions regarding refunds or returns, please contact our customer support team:

Our team is here to help resolve any issues as efficiently as possible and ensure you have a smooth experience with our platform.

7. Changes to This Refund and Return Policy

QuizTopic reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, with the updated effective date. We encourage you to periodically review this policy to stay informed of any updates.